Refund Policy
As per our Policy, Susee Finance and Leasing Private Limited (SFPL) does not provide refund other than specific circumstances as detailed herein. We are a Non-banking Finance Company, and provide payment Gateway to receive EMI from our customers using Payment Gateway through the Customer Mobile Application.
1. Amount once paid through the payment gateway shall not be refunded other than in the following circumstances. The onus of proof for requesting refund lies with the customer. In case of multiple debiting of Customer’s Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In case of Payment being charged on the Customer’s Card/Bank/UPI Gateway Account but the transaction is unsuccessful due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer only when accompanied with satisfactory proof of the same.
2. The Customer will have to make an application for refund along with the proof that includes but is not limited to the UTR Number, original payment receipt if any generated at the time of making payments reflecting UTR Number along with Bank Statement of customer, Debit/Credit statement from Customer Application reflecting the details of the erroneous transaction.
3. The application for refund along with the proof in the prescribed format should be sent to help@susee.finance [Prescribed format is scanned/electronic copy of Documents in JPG Format with each document between 500KiloBytes and 1MegaByte in size and should be clear, readable and unedited.]
4. The application will be processed manually only after thorough investigation and verification by the audit and accounts teams. If the claim is found valid, the amount received in excess will be refunded by SFPL through electronic mode in favour of the borrower and confirmation sent to the mailing address given to us, within a period of 14 calendar days on receipt of such claim. It may take 3-7 days for the money to show in customers bank account depending on customer bank’s policy.
5. The company assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
a. If the Payment Instruction(s) issued by customer is/are incomplete, inaccurate, invalid and/or delayed. b. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s).
c. If the funds available in the Payment Account are under any encumbrance or charge.
d. If customers Bank refuses or delays honouring the Payment Instruction(s).
e. Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
f. In case the payment is not effected for any reason, customer will be intimated about the failed payment by SMS/Whatsapp and/or e-mail.
6. User agrees that the Company, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate his/her account (or any part thereof) or use of the Services and remove and discard all or any part of his/her account, user profile, or his/her recipient profile, at any time. Company may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. User agrees that any termination of his/her access to the Services or any account he/she may have or portion thereof may be effected without prior notice and also agrees that Company will not be liable to User or any third party for any such termination. Any suspected, fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Company may have at law or in equity. Upon termination for any reason, the user agrees to immediately stop using the Services including the SFLPL Customer Application.
7. The company may elect to resolve any dispute, controversy, or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. Place of Arbitration shall be at the Susee Finance Building, 25 Tamilsangam Road, Madurai, Tamilnadu 625001.
1. Amount once paid through the payment gateway shall not be refunded other than in the following circumstances. The onus of proof for requesting refund lies with the customer. In case of multiple debiting of Customer’s Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In case of Payment being charged on the Customer’s Card/Bank/UPI Gateway Account but the transaction is unsuccessful due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer only when accompanied with satisfactory proof of the same.
2. The Customer will have to make an application for refund along with the proof that includes but is not limited to the UTR Number, original payment receipt if any generated at the time of making payments reflecting UTR Number along with Bank Statement of customer, Debit/Credit statement from Customer Application reflecting the details of the erroneous transaction.
3. The application for refund along with the proof in the prescribed format should be sent to help@susee.finance [Prescribed format is scanned/electronic copy of Documents in JPG Format with each document between 500KiloBytes and 1MegaByte in size and should be clear, readable and unedited.]
4. The application will be processed manually only after thorough investigation and verification by the audit and accounts teams. If the claim is found valid, the amount received in excess will be refunded by SFPL through electronic mode in favour of the borrower and confirmation sent to the mailing address given to us, within a period of 14 calendar days on receipt of such claim. It may take 3-7 days for the money to show in customers bank account depending on customer bank’s policy.
5. The company assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
a. If the Payment Instruction(s) issued by customer is/are incomplete, inaccurate, invalid and/or delayed. b. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s).
c. If the funds available in the Payment Account are under any encumbrance or charge.
d. If customers Bank refuses or delays honouring the Payment Instruction(s).
e. Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
f. In case the payment is not effected for any reason, customer will be intimated about the failed payment by SMS/Whatsapp and/or e-mail.
6. User agrees that the Company, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate his/her account (or any part thereof) or use of the Services and remove and discard all or any part of his/her account, user profile, or his/her recipient profile, at any time. Company may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. User agrees that any termination of his/her access to the Services or any account he/she may have or portion thereof may be effected without prior notice and also agrees that Company will not be liable to User or any third party for any such termination. Any suspected, fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Company may have at law or in equity. Upon termination for any reason, the user agrees to immediately stop using the Services including the SFLPL Customer Application.
7. The company may elect to resolve any dispute, controversy, or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. Place of Arbitration shall be at the Susee Finance Building, 25 Tamilsangam Road, Madurai, Tamilnadu 625001.
